The release date for the English version of 'Difficult Conversations: How to Discuss What Matters Most' by
Douglas Stone is Apr 2000. If you enjoy this novel, it is available for buy as a paperback from Barnes & Noble or Indigo, as an ebook on the Amazon Kindle store, or as an audiobook on Audible.
We try to avoid having unpleasant conversations every day, whether it's about saying "no," "I'm sorry," or "I love you," managing a difficult client, or arguing with your spouse about finances or childrearing. Difficult discussions takes you through a step-by-step, tried-and-true process for having your hardest discussions with less anxiety and more success. It is based on fifteen years of study conducted at the Harvard Negotiation Project.
You will discover: - how to strike up a discussion without coming out as defensive - why silence is just as crucial as words - strategies for maintaining and recovering composure in the face of criticism and accusations - and how to figure out the fundamental structure of any challenging conversation.
Difficult Conversations, full with real-world examples, will benefit you at work, at home, and abroad. You will consult this book often for guidance, useful skills, and comfort.